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SimpleDNS Plus support response
Problem reported by sergi tolstolutskey - December 9, 2016 at 11:39 AM
Resolved
  • Is the support for the Plus version active?
  • I made a ticket, how long does support take to respond?
  • How do I get a response?
  • Where is the Manual or Getting started guide?
Please help, my issue is:
    I have multiple DNS Query error 451 4.4.0 - For multiple external domains, including gmail.com.
    We have 2 SimpleDNS servers and both are exhibiting these errors with external domains and our production services are down for the moment. Please help with trouble shooting these errors, other than bypassing the SimpleDNS server we cannot resolve external domains in a timely and predictable way.
 
 

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JH Software Replied
January 6 at 2:20 AM
Employee Post
>> Is the support for the Plus version active?
 
Yes.
 
>> I made a ticket, how long does support take to respond?
>> How do I get a response?
 
I apologize that we have missed your ticket.

>> Where is the Manual or Getting started guide?
 

>>  I have multiple DNS Query error 451 4.4.0
 
This looks like an Exchange error code - please see https://support.microsoft.com/en-us/kb/3038746
 
I would also suggest taking a look at the Simple DNS Plus log to see exactly what the failed query was and what happened.
 

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